Welcome to Cheap Lingerie Store’s FAQ section! We’re here to make your shopping experience as comfortable as our products. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of lingerie do you offer?
We offer a wide range of comfortable and affordable lingerie including bras (bralettes, sports bras, nursing, no-wire, strapless), bikinis, boy shorts, briefs, body tape & stickies, cover ups, jumpsuits/kimonos, lounge wear, and swimwear. Check our menu for all categories!
Are your products true to size?
Yes! We take pride in offering well-fitting lingerie. Each product page includes detailed size charts to help you find your perfect fit. If you’re between sizes, we recommend sizing up for comfort.
Do you offer plus sizes?
Absolutely! We believe every woman deserves comfortable, confidence-boosting lingerie. Many of our styles are available in extended sizes – look for the “Cotton Edit” collection for particularly inclusive options.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Is my payment information secure?
Completely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

Shipping & Delivery

Where do you ship?
We ship worldwide! (Excluding some remote areas and parts of Asia). Our goal is to bring affordable comfort to women everywhere.
What are my shipping options?

We offer two convenient options:

  • Standard Shipping ($12.95): Via DHL or FedEx, arrives 10-15 business days after shipping (1-2 day processing)
  • Free Shipping: For orders $50+ via EMS, arrives 15-25 business days after shipping

Pro Tip: Combine orders with friends to reach the $50 free shipping threshold!

How long does order processing take?
All orders take 1-2 business days to process before shipping. During peak seasons, processing may take slightly longer.
Do I need to pay customs fees?
International customers may be responsible for customs duties depending on your country’s regulations. These fees are not included in your order total.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Please email [email protected] to initiate a return.
How do I exchange an item?
Contact our customer care team at [email protected] within 15 days of delivery. We’ll guide you through the exchange process for a different size or style (subject to availability).
When will I get my refund?
Once we receive your return, processing takes 3-5 business days. Your refund will be issued to your original payment method, though bank processing times may vary.

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at 2629 Sigley Road, Fort Worth, US 76102. All orders ship from our Fort Worth warehouse.

Still have questions? We’re happy to help! Email us at [email protected] and we’ll get back to you as soon as possible.