At Cheap Lingerie Store, we want your shopping experience to be as comfortable as our bestselling bras! Here’s everything you need to know about shipping your order and our hassle-free returns process.

Shipping Information

We ship worldwide (excluding some Asian and remote areas) with two convenient options:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Order processing: 1-2 business days

Free Shipping on Orders Over $50

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Order processing: 1-2 business days

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Easy Returns Process

We accept returns and exchanges within 15 days of receiving your order. Here’s how it works:

Step 1: Contact Us

Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Items you wish to return/exchange
  • Reason for return

Step 2: Wait for Approval

Our team will respond within 24-48 hours with return instructions.

Step 3: Package Your Items

Securely repackage your items in the original packaging with all tags attached.

Step 4: Ship It Back

Send your return to:

Cheap Lingerie Store
2629 Sigley Road
Fort Worth, US 76102

We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Body tape & stickies
  • Brief styles

Exceptions are made if these items arrive defective or incorrect.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds are returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus any original shipping fees

Exchange Process

Want to swap for a different size or style from our All Swim or Lounge collections?

  1. Follow the same return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once we process the return (additional shipping charges may apply)

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer care team is here for you! Contact us at [email protected] or write to our Fort Worth address.

We aim to respond within 24-48 hours during business hours (Monday-Friday, 9am-5pm CST).

Remember: Life’s too short for uncomfortable lingerie—or complicated return policies! We’ve made ours as smooth as our silkiest Bralettes.